AU Privacy Policy

Updated 15 June 2020

Greenlake Medical is committed to treating the personal information we collect and process in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act). This Privacy Policy sets out how Greenlake Medical handles personal information of Australian residents collected from this website and via various marketing activities. For non-AU residents who fall under various other privacy regulations please refer to the website privacy policy page.

In this Privacy Policy, 'Greenlake Medical','the Company', 'us', 'we', and 'our' refers to Greenlake Medical Pty Ltd (ABN: 31 644 446 462), Suite 108, Collins Square Tower 5,Level 23, 727 Collins St, Melbourne VIC 3008

This Privacy Policy does not apply to personal information collected by Greenlake Medical that is exempted under the Privacy Act, for example employee records. This Privacy Policy also does not apply to personal information that is processed by the Medici suite of solutions for medical coding and grouping.

Greenlake Medical may modify this Privacy Policy from time to time to reflect its current privacy practices or in response to changes to Privacy Regulations. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our website, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Personal information collected on this website

The types of personal information we collect depends on the nature of our engagement with you. Examples of personal information we may collect include:

  • names, job titles, employer, contact and address details
  • date of birth and gender
  • data extracted from your CV
  • your Internet Protocol (IP) address

Information collection and management

How we collect personal information

Generally we collect your personal information from you directly (for example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a form or questionnaire, when you subscribe to our whitepapers, newsletters, publications or when you use our website or our social media).

We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes.

Personal information about someone else: You should only provide us with someone else’s personal information if you have their authority or consent to do so. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy or the Privacy Policy relevant to them based on their location, situation and the jurisdiction relevant to them.

How we hold and process personal information

We hold personal information primarily in electronic formats or as needed on hard copy. We take security measures to protect the personal information we hold including technological barriers (for example, restriction of access, Two factor authentication (2-FA), firewalls, the use of Australian Signals Directorate (ASD) Approved cryptographic algorithms, passwords and digital certificates) as well as physical barriers (for example, secured offices and storage of files in lockable cabinets). We also host electronic data on third party services which are also subject to stringent data protection requirements.

Purpose for collecting, holding, using and disclosing personal information

We collect, hold and use personal information for several purposes such as:

  • to respond to requests or queries
  • to maintain contact with current and potential clients and keep them informed of industry developments, our upcoming and past knowledge sharing seminars and other events, and to showcase and market our products.
  • for recruitment purposes
  • when engaging service providers, contractors or suppliers relating to the operation of our business
  • to conduct surveys
  • for seeking your feedback
  • to meet any regulatory obligations
  • to develop our expertise and know how, for benchmarking purposes, analytics, quality assurance and thought leadership, and other purposes related to our business.

The types of third parties to whom we may disclose your personal information include:

  • experts or other third parties contracted as part of an engagement
  • our professional advisers
  • government or regulatory bodies or agencies,

We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information with select third parties for research or promotional purposes other than direct marketing.

Disclosure of personal information overseas and sharing personal information

Greenlake Medical has independent affiliates in Europe (operating under the stringent GDPR regulations).
Depending on the nature of the engagement or the circumstances of collecting your personal information, we may disclose your personal information to other Greenlake Medical affiliates overseas to fulfil the purpose for which the personal information was collected, or a related or ancillary purpose or otherwise in accordance with the Privacy Act.

The countries to which such disclosures are made, and types of personal information disclosed depend on the specific circumstances. For the purpose of data safety and redundancy, data may be stored or processed on servers that are located overseas (including through third party service providers). These servers are commonly located in Europe (Germany, Netherlands), Ireland and the United States

Data for direct marketing

We may use your personal information for the purpose of marketing its services to you. If you do not want to receive marketing material from us, you can contact us as detailed below:

  • for electronic communications, you can click on the unsubscribe function in communications; or
  • for hard copy communications, you can email: or
  • through our Privacy Liaison. Please see 'Data privacy inquiry' page for details.

Privacy on this website

Our automatic collection of personal information

Cookies and other technologies are used by us to automatically collect certain types of information. The collection of this information allows us to to improve the performance, usability and effectiveness of our online presence and to measure the effectiveness of our marketing activities.

If you visit our web site using a third party account (such as LinkedIn, Google or Twitter), we may collect any information you have permitted the third party service to share, including your name and email address, depending on the privacy settings you have set with the third party service and their privacy policy.

IP address

An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another.

An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. Public IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct website trend and performance analysis, and to enhance user experiences.


Cookies may be placed on your computer or internet-enabled device whenever you visit us online. This allows the site to remember your computer or device and serves a number of purposes. Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including public IP addresses, but this is for the purpose of identifying the number of unique visitors to our web sites and geographic origin of visitor trends, and is not used to identify individual visitors.

Our cookie policy can be found at the cookies policy site

Analytics Tools

We uses analytics tools, such as Google Analytics and Adobe Analytics. To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on.

The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics.

The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

More information about how Google Analytics is used by us can be found here:

Web beacons

A web beacon is a small image file on a web page that can be used to collect certain information from your computer such as an IP address, the time that content was viewed, a browser type, and the existence of cookies previously set by the same server.

We or our service providers may use web beacons to track the effectiveness of marketing services or to gather aggregate visitor statistics and manage cookies.

You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address but cookie information will not be recorded.

In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to make improvements to the user experience.

Links to third party websites

Our websites may contain links to third parties’ websites. Those other websites are not subject to our privacy policy and procedures. You will need to review those websites to view a copy of the relevant privacy policy. Unless expressly advised, we do not endorse, approve or recommend the services or products provided on third party websites.

You have choices

You have several choices regarding your use of our website. In general, you are not required to provide personal information when you visit our websites. However, if you make an inquiry or subscribe to receive information about our services, events and industry updates or wish to apply for a job, provision of certain personal information will generally be required to facilitate such requests.

Children and minors

We understand the importance of protecting the privacy of children, especially in an online environment. In particular, our websites are not intentionally designed for, or directed at, children under the age of 18. It is our policy to never knowingly collect or maintain information about any person under the age of 18.

Gaining access to personal information we hold

You can request access to your personal information, subject to some limited exceptions as permitted or required by law. Such requests must be made in writing (via email) to our Privacy Liaison. Please see 'Data privacy inquiry' page for details.

We may charge relevant reasonable costs for providing you access to your personal information.

Keeping personal information current

If you believe that any personal information we have collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact our Privacy Liaison and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act. Please see 'Data privacy inquiry' page for details.


If you wish to make a complaint to us about our handling of your personal information, you can contact our Privacy Liaison as set out in 'Data privacy inquiry' page. Following your initial contact, you will be asked to set out the details of your complaint in writing in a form provided.

We will endeavour to reply to you within 30 days of receipt of the completed complaint form and, where appropriate, will advise you of the general reasons for the outcome of the complaint.

In some circumstances, we may decline to investigate the complaint (for example if the complaint relates to an act or practice that is not an interference with the privacy of the person making the complaint).

If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.

Reaching us

If you have a query in relation to this Privacy Policy, or would like to notify us that you: no longer wish to receive marketing material from us, wish to want to access or correct your personal information or wish to make a complaint about our handling of your personal information; please contact us via our Privacy Liaison as set out in 'Data privacy inquiry' page.

Have a question?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

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